After its certification for the implementation of the Integrated Management System (IMS) in November 2018, and re-certification during the follow-up audit by the following year, the Port Management Office of Misamis Oriental/Cagayan de Oro was able to maintain an effective system to ensure compliance with its policy and objectives and adequately implements the requirements of the standards, after having been again certified for IMS during the 2nd Surveillance Audit conducted by the TUV Rheinland Philippines on 23 December 2020.
Due to the prevailing health threat brought by Coronavirus Disease-2019 (COVID-19), the said audit was conducted virtually by nine (9) external auditors. Through proper documentation and complete staff work, they were able to examine the PMO’s policies and programs, core processes, outputs against targets and attainment of plans relative to port operations, and safety, security, and environment aspects of the port.
TUV Rheinland found that PMO MO/C has established and adequately implemented, maintained and improved its Integrated Management System and thus, recommended PMO MO/C for maintenance of existing certifications with zero (0) non-conformity, six (6) positive findings and sixteen (16) opportunities for improvement.
The TUV Rheinland congratulated the PMO for its major awards such as being a Green Port Award System (GPAS) awardee by APEC-Asian Port Services Network (APSN); and its win in the Government Best Practice Recognition of the Development Academy of the Philippines. The auditors further commended the PMO for its comprehensive analysis report for incident and accident in ports; and the zero negative feedback based on the Customer Survey with 100% customer feedback satisfaction for the period January to November 2020. The implementation of the Internet-based Port Operations and Receipting for Terminals System (iPORTS) and Traze Contact Tracing Application were also said to be noteworthy.
The IMS integrates the three systems, namely—ISO 9001:2015 Quality Management, ISO 14001:2015 Environmental Management and BS OSHAS 18001:2007 Occupational Health and Safety into one single Management System which the PMO implements since 10 April 2018.
The year has been challenging for all in view of the ongoing pandemic and posed several limitations and restriction in office operations. However, the PMO MO/C, through its dedicated personnel and sterling leadership of the management, remained committed in providing quality and excellent services for the port stakeholders. The PMO endeavors to continually improve and enhance its services towards customer satisfaction, prevention of human injury of loss of life, security of properties/cargo and environmental protection.